BH SVP Patrick Donovan in Training Industry: Closing Skills Gaps From Within

Employee retrained for call center customer service

Americans are quitting their jobs in record numbers; HR is struggling to fill positions; recruiting can cost up to $40,000 per new hire. 

Yet, employers are ignoring a substantial resource – their own employees.

So goes Patrick Donovan’s Training Industry article on what he calls the “ironic twist” that’s shortchanging many employers’ talent strategies – the underuse of employee training. Current employees, wrote the Bright Horizons senior vice president, are already a fit for culture and hungry for development. Why aren’t they being leveraged to fill skills gaps? 

The data told a very clear story about what career training could do: 

  • Save jobs: training could reduce automation-related job losses by 80%
  • Improve retention: 94% of workers would stay with their company longer in exchange for help to further their careers.
  • Save money: One company saved $1.44 for every dollar it spent on education reimbursement.

“Many companies are engaging third-party experts to establish and manage education programs,” wrote Patrick, pointing to Aetna which has experienced retention and promotion growth as a result of their program. 

“It helps close skills gaps that prevent too many workers from finding rewarding careers — and it helps companies find undiscovered talent hidden within their own ranks.”

Read the full article, here.

Middle aged male employee shaking hands with a manager

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Written by: Lisa Oppenheimer

August 6, 2019

About the Author

Lisa Oppenheimer at Bright Horizons

As Director, Brand Storytelling at Bright Horizons, Lisa writes “from the trenches” about the real life challenges of people in today’s workplaces: from the tensions of being a working mother, to working with millennials in the digital age, and everything in between. With a career ranging from freelance to full-time, Lisa brings a diverse employment background to her perspective.