COVID-19 Information for Providers

The strain of coronavirus currently in the news and causing such serious health concern is COVID-19 (the new coronavirus), initially called 2019nCoV. We understand from the U.S. Centers for Disease Control that this strain spreads easily and can be fatal, most often in the elderly and those with weakened immune systems. From our understanding, there are other strains of coronavirus that have different attributes and may not be as dangerous. We are told that it is not uncommon for individuals to be diagnosed with one of these other strains of coronavirus, especially during flu season. COVID-19 is the one we are addressing on this this page.

For the latest information from the CDC, please visit:
www.cdc.gov/coronavirus/2019-ncov/index.html


CDC fact sheets:

Latest Guidance for Providers

Updated May 11, 2020

We are continuing to monitor the rapidly evolving public health situation around COVID-19, the new coronavirus. We have been reviewing guidance from the Centers for Disease Control, the World Health Organization and local health authorities to make sure we are doing everything we can to keep our Back-up Care children, families, and caregivers safe and healthy. We have developed the following online resource for your easy reference to our current guidance. This update and all future updates will be available below.

At this time we are updating our prior guidance.

Specific Guidance for In-Home Agencies

COVID-19 Policy

The health and well-being of our families and caregivers are our highest priorities.  In the interest of limiting the opportunity for transmission through our vulnerable community, we are taking the following precautionary measures: 

We are requiring that you remove any caregiver from our Back-Up network if the caregiver (or anyone in close contact ^ with the caregiver) has:

(a)        A suspected or confirmed case of COVID-19 (for example – close contact at school, work, religious service, social gathering); or

(b)        Traveled:

  • internationally; or
  • domestically, from any area which is the subject of travel restrictions under applicable state and local guidance.          

14 days after the last potential exposure, the caregiver may return to the back-up care network provided these three things have happened:

(a)        At least 10 days have passed since any member of the caregiver’s household first experienced symptoms; and

(b)        Symptoms have improved for any member of the caregiver’s household that experienced symptoms (for example, cough or shortness of breath has improved); and

(c)        The caregiver’s household has been fever-free for at least 72 hours without the use of fever-reducing medicines.   

Please note, depending on the circumstances we may require you to obtain medical clearance before return to the back-up network will be allowed.

 

CLOSE CONTACT:  is defined by the CDC as (1) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time and can occur while caring for, living with, visiting, or sharing a health care waiting area or room with a COVID-19 case, or (2) having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on). Considerations when assessing close contact include the duration of exposure and the clinical symptoms of the person with COVID-19.

Individuals in the same household, including individuals who may not live in the household but may be staying there or are otherwise present in the household on a regular basis (e.g. nannies, caregivers, home health workers, contractors, etc.) are considered to be in close contact.

 

FOR MEDICAL PROFESSIONALS: If contact occurs while wearing recommended personal protective equipment or PPE (e.g., gowns, gloves, NIOSH-certified disposable N95 respirator, eye protection), that contact will NOT be considered close contact for purposes of this policy.

Please notify us immediately at providers@brighthorizons.com – indicating "Caregiver- Suspected/Confirmed Case" in the subject line – if you become aware of any caregiver who is providing or has provided care in our Back-Up network who has a suspected or confirmed case of COVID-19.

In addition, please notify us if you become aware of any other COVID-19-related concern with your caregivers or in your community, particularly any which may impact your ability to provide care in our Back-Up Network.

Health Check Policy - COVID 19

Applies to caregivers, families, children and their respective household members, which states in part: ALL CAREGIVERS, FAMILIES, CHILDREN AND THEIR RESPECTIVE HOUSEHOLD MEMBERS MUST CONDUCT A DAILY HEALTH CHECK BEFORE ANY BACK-UP CARE SESSION.

Should a caregiver have any of the following symptoms, the caregiver should not provide care that day and should notify you and you should notify us.

  • Fever of 100.4 F or higher, now or in the preceding 72 hours or would have, but have taken fever reducing medicine
  • Cough
  • Sore Throat
  • Muscle Aches
  • Difficulty Breathing
  • New loss of taste or smell

Consistent with our COVID-19 Policy, the household will be required to remain out of the Back-Up Network for 14 days unless medical clearance is provided by a physician indicating that the presenting symptoms are associated with a known non-COVID-19 illness.  The physician’s note must not be from a family member.

Cloth Face Covering/Masks: We recommend that all caregivers and families be familiar with the CDC’s recommendations around cloth face coverings available [https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html]. The CDC generally recommends individuals wearing cloth face coverings to protect people around the wearer of the cloth face mask, in the event the wearer is infected but not symptomatic, to reduce the spread of COVID-19. Note: This guidance does not apply to children 2 or under, or to those who are advised not to wear a face covering for other health reasons. Cloth face coverings are NOT a substitute for social distancing, hand washing or other everyday preventative actions. Please review the Bright Horizons updated information for mask use and cloth face coverings

Ilness Policy - COVID 19 

Suspension of a care session is sometimes necessary to reduce the risk of COVID-19 transmission. To reduce the risk of contagion, if a child, caregiver or anyone else present in the household becomes ill during a care session, your caregiver should notify you and notify the family to make arrangements for alternate supervision of the child(ren) within 1.0 hour of notification. 

If you have any questions, we encourage you to visit our website or to contact us at providers@brighthorizons.com. Please continue to contact us at 877-833-0647 for all staffing matters. Thank you for working with us to keep our families and our caregivers safe and healthy.

 

Specific Guidance for Group Child Care Providers (Camps, Centers, and Family Child Care)

The health and well-being of our families and staff are our highest priorities. In the interest of limiting the opportunity for transmission to our vulnerable community, we are taking the following precautionary measures and recommend these as best practice guidelines for all group child care settings (camps, centers, family child care). Please review the Bright Horizons updated information for group care providers and our protocols and health check information.

If an individual has (or anyone that is in close contact with that individual has):

(a)        A suspected or confirmed case of COVID-19 (for example – close contact at school, work, religious service, social gathering); or

(b)        Traveled:

  • internationally;
  • domestically, from any area which is the subject of travel restrictions under applicable state and local guidance.          

This individual must remain out of the center or facility.  14 days after the last potential exposure, the individual may return provided these three things have happened:

(a)        At least 10 days have passed since the individual and any household member first experienced symptoms; and

(b)        Symptoms have improved for all of the individual’s household members that experienced symptoms (for example, cough or shortness of breath has improved); and

(c)        The individual’s household has been fever-free for at least 72 hours without the use of fever-reducing medicines.   

 

HOUSEHOLD MEMBERS:  include individuals who may not live in the household but may be staying there or are otherwise present in the household on a regular basis (e.g. nannies, caregivers, home health workers, contractors, etc.) and includes anyone with pick up or drop off privileges at the center.

CLOSE CONTACT:  is defined by the CDC as (1) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time and can occur while caring for, living with, visiting, or sharing a health care waiting area or room with a COVID-19 case, or (2) having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on). Considerations when assessing close contact include the duration of exposure and the clinical symptoms of the person with COVID-19.

FOR MEDICAL PROFESSIONALS: If contact occurs while wearing recommended personal protective equipment or PPE (e.g., gowns, gloves, NIOSH-certified disposable N95 respirator, eye protection), that contact will NOT be considered close contact for purposes of this policy.

Health Check and Illness Policy - COVID 19

Applies to staff, children and their household members, which states in part:

ALL STAFF, FAMILIES, CHILDREN AND THEIR HOUSEHOLD MEMBERS MUST CONDUCT A DAILY HEALTH CHECK BEFORE COMING TO THE CENTER.

  • Should you or any household member have any of the following symptoms, we ask you to remain out that day and notify the center.
  • Fever of 100.4 F or higher, now or in the preceding 72 hours
  • Cough
  • Sore Throat
  • Muscle Aches
  • Difficulty Breathing
  • Consistent with our COVID-19 Policy, the household will be required to remain out of the center for 14 days unless medical clearance is provided by a physician indicating that the presenting symptoms are associated with a known non-COVID-19 illness.  The physician’s note must not be from a family member.
  • Exclusion from the center is sometimes necessary to reduce the transmission of illness. For your child's comfort, and to reduce the risk of contagion, we ask that children be picked up within 1.0 hour of notification. Until then, your child will be kept comfortable and will continue to be observed for symptoms.

Cloth Face Covering: We recommend that all caregivers and families be familiar with the CDC’s recommendations around cloth face coverings available [https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html]. The CDC generally recommends individuals wearing cloth face coverings to protect people around the wearer of the cloth face mask, in the event the wearer is infected but not symptomatic, to reduce the spread of COVID-19. Note: This guidance does not apply to children 2 or under, or to those who are advised not to wear a face covering for other health reasons. Cloth face coverings are NOT a substitute for social distancing, hand washing or other everyday preventative actions.

If you have any questions, we encourage you to visit our website or to contact us at centerproviders@brighthorizons.com. Please continue to contact us at 877-833-0647 for all staffing matters. Thank you for working with us to keep everyone healthy and safe.

Thank you for working with us to keep everyone healthy and safe.