TEXT MESSAGE (SMS) COMMUNICATION TERMS AND CONDITIONS

 

Text messaging, also known as SMS, is one method that Bright Horizons uses to communicate with customers and prospective customers. After opting-in to receive Bright Horizons text messaging alerts, Bright Horizons may send periodic texts that could include benefit reminders, service reservations/confirmations and event information. The frequency of these text messages from Bright Horizons may vary. You can also opt-in to receive a one-time text with a URL to our Virtual Bot as described below

By opting-in to receive these text messages, you consent to our use of an automatic telephone dialing system to generate the text message to you. No purchase is required to be eligible to receive text messages from Bright Horizons. While we do not charge fees to receive text messages, message and Data Rates from your wireless carrier may apply. Any costs incurred as a result are your responsibility. Check with your wireless provider for details on receiving text messages. Bright Horizons reserves the right to terminate the texting service, in whole or in part, at any time without notice. How to Opt-in for benefit reminders, service reservations/confirmation and event information: To opt-in to our texting service, text JOIN to “28066”. You will then receive confirmation of your opt-in from code “28066”. By replying YES, you are confirming you would like to receive mobile alerts from Bright Horizons. Please visit www.brighthorizons.com/sms-opt-in for more details. Message and Data Rates May Apply.

How to Opt in for our Back-up Care Virtual Assistant- To reach our virtual assistant, you will need to opt-in to receive a text with a URL. To opt-in,  call Bright Horizons at 1-833-693-4213,  select option 1 when prompted, and follow the instructions.  You will then receive one text  from a short code with the URL.  You will not receive any further text messages.

How to Opt-out/Stop: To opt-out of the texting service, simply text back the keyword, STOP, after receiving a message,email backupclientrelations@brighthorizons.com or call Bright Horizons at 1-8336934213. After doing so, you will receive confirmation of your opt-out, and you will no longer receive any Bright Horizons messages thereafter.

How to get Support/Help: To get help or customer support, simply text back the keyword, HELP,after receiving a message, call 1-833-693-4213, visit http://www.brighthorizons.com, or email backupclientrelations@brighthorizons.com.

Participating Carriers

Compatible carriers include: AT&T, Verizon Wireless, T-Mobile®/MetroPCS, Sprint, Virgin Mobile, Cricket, Boost, nTelos, Cincinnati Bell, Cellular South, Cellcom, GetLisa, Carolina West Wireless, U.S. Cellular, Interop. Additional carriers may be added. T-Mobile is not liable for delayed or undelivered messages.

You can review Bright Horizons’ Terms of Use here: http://www.brighthorizons.com/terms-use

You can review Bright Horizons’ Privacy Policy here: http://www.brighthorizons.com/privacy