Family Concierge
Care demands don’t wait. Your employees can't, either.
Navigating child care or an aging parent’s needs can derail focus and force time off. That’s when Family Concierge steps in — fast. When employees need care lined up or hands-on support for complex situations, we handle the legwork, and they get the help they need to stay productive.
The right help makes caregiving easier
Family Concierge is a personalized support service that helps employees navigate education and care wrinkles with confidence — 1:1 guidance they can trust that solves today’s challenge and anticipates tomorrow’s.
- Live support from an experienced team: Our care experts bring an average 10+ years of experience in child care, benefits advising, social work, senior and disability care, and counseling.
- Whole-family coverage: Support spans parenting, senior care, household tasks, education assistance, and more — making it relevant across life stages.
- An essential part of your benefits: Care experts direct employees to the programs in your plan that they need most, unlocking faster and more impactful support and more value from the programs you already invest in.
The impact of personalized care planning
Time savings
5+ hours: The amount of time employees regain for each Family Concierge request they submit
Boosted performance
96%: Percentage of employees who report being more productive with help from a care expert
Lower stress
8 in 10: Number of employees who feel less stressed immediately after their first consultation
How Family Concierge works with your employees
Care experts take the time to listen and understand the full scope of your employees’ needs — becoming dependable planning partners employees can lean on, so they can stay focused on work and family.
Employees submit a request and Family Concierge handles the rest.
1. Inquiry
When an employee needs help with education and/or care, they submit an inquiry.
2. Connect
A care expert talks with the employee to understand their challenge — whether it’s infant care, after-school programs, tutoring, senior care, or something else — and gathers information about their family.
3. Plan
The care expert then conducts in-depth research, creates a personalized plan for the employee that supports their family, and coordinates all logistics.
4. Delivery
The care expert meets with the employee to review the plan, and they agree on follow-up actions.
5. Follow-up
Once the immediate need is solved, the care expert reaches out to the employee periodically to stay on top of future challenges.
Supporting families across life stages
New baby
At the end of parental leave, employees need reliable infant care. Care experts can research and compare options, saving employees 6+ hours and paving the way for a confident return to work.
Parenting
When work gets busy, parents need support. Care experts know where to find safe, flexible care — after-school programs, camp, and more. They can arrange enrollment and transportation options, helping employees gain peace of mind.
Academic support
When employees’ children need specialized tutoring, care experts can step in with provider options and set up sessions. Employees save time, and their children get the academic support they need.
Aging parents
Care planning for older loved ones is overwhelming. Care experts create comprehensive plans, explain Medicare benefits, and connect employees with reputable care options, giving them the ability to focus on family, instead of logistics.
Make work-life balance possible
Trusted, 1:1 guidance from care experts, with personalized education and care plans tailored to your employees’ needs.
See how Bright Horizons Family Concierge can support your team.
Looking to book care or access your employee benefits? Get started here.