Working Learner Index Industry Findings: Healthcare

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The challenges facing healthcare providers are formidable: rising costs, rapid change, and a shortage of skilled workers that threaten the quality of patient care. More than 70% of CNOs say the nurse shortage at their organization is moderate to severe (1) but allied health and non-clinical workers are also in high demand. 

Based on insights from 30,000 respondents, the Working Learner Index revealed important ways that health system employers can drive more value from their education benefit programs. 

1 - Marcia Faller, CNO Survey on Nurse Supply and Demand: Worsening Shortages and Growing Consequences, National Organization of Travel Healthcare Organizations (, April 20, 2018

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