If You Found an Error in Your Student Loan Bill, Here's What to Do Next

August 24, 2026 – In a U.S. News & World Report about common student loan billing errors following the resumption of federal student loan payments, Stacey MacPhetres, senior director of education finance at EdAssist by Bright Horizons, provides guidance on reviewing repayment plans, monitoring account activity, and ensuring payment calculations are accurate.

The impact of an inaccurate student loan bill can vary depending on your loan type and the severity of the error. "Errors on the student loan bill can have a negative impact on a borrower," says Stacey MacPhetres, senior director of education finance at EdAssist by Bright Horizons. For example, a billing error could result in an incorrect payment amount, potentially leading to a late or missed payment.

Read the full article here.