Session overview
Driven by burnout, staffing shortages, and declining engagement, hospital turnover is around 18% nationally. It’s clear the industry needs a sustainable solution.
Innovative health systems like Cedars-Sinai and Memorial Sloan Kettering Cancer Center are embracing holistic benefit programs that address the drivers of burnout and disengagement.
Watch this session to learn:
- Proven strategies to reduce burnout and drive long-term retention
- How to design inclusive benefits that meet diverse employee needs — like child care, elder care, pet care, and education assistance
- Communication tactics that increase benefits engagement and drive measurable ROI
Featured Insights
“We’ve expanded our EAP and created Employee Resource Groups to help specific populations navigate challenges. These initiatives help us create ‘moments that matter’ in response to crises and everyday stressors.”
— Nicole Mitchell, Cedars-Sinai
“Stay flexible—not just with your benefits, but in how you respond to what your people are going through. Healthcare is constantly evolving, and so are the pressures your workforce faces. The best leaders keep asking, listening, and adapting.”
— Chris Pfeiffer, Memorial Sloan Kettering
“Listen to your people. It sounds simple, but staying connected to what employees are experiencing—especially on the front lines—is what helps us respond in meaningful ways. Don’t let leadership become a bubble. Make time to hear directly from your people and let that shape your decisions.”
— Nicole Mitchell, Cedars-Sinai
“Caregiving is at the heart of what we do—and that includes caring for our own people. We offer a suite of family care programs to our employees. These programs reflect our commitment to flexibility and adaptability. We want our employees to know they’re not alone—we’ve got their backs.”
— Chris Pfeiffer, Memorial Sloan Kettering
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Presenters:
- Nicole M.B. Mitchell – Chief Diversity, Inclusion & Wellbeing Officer, Cedars-Sinai
- Chris (Christine) Pfeiffer – Director Work/Life & Wellbeing, Human Resources, Memorial Sloan Kettering Cancer Center
- Terri Kowalczyk – Vice President, Global Enterprise Partnership, Healthcare, Bright Horizons
