4Ps - Defining Performance

The success of our suppliers is measured against continuous improvement as it relates to process, pricing, product and promotion. These fundamental elements are ingrained in organization’s guiding philosophies of People, Partnerships, Performance, and Programs, the 4P’s. All of these measures serve to create a unique relationship between our department and our Suppliers. The organization’s mission speaks to respect and open communications. Our suppliers are an extension of that guiding principle and therefore, of the Procurement Department. .

Suppliers are formally reviewed on a quarterly basis. These Quarterly Business Reviews (QBRs) are based on a metric system unique to Bright Horizons. The methodology will be reviewed during the bidding process. Top suppliers are expected to visit our Home office annually and provide Senior Management with a business review.

People (and HEART Leadership)

We are engaged in the moment, giving each child, parent, co-worker, supplier or client our full attention. We lead by example; we promote teamwork, consensus building and respectful dialogue. We create an atmosphere of honesty and trust by openly communicating with one another.

  • QBRs
  • Supplier Code of Conduct
  • Cross-functional review process

Partnerships

We are problem-solvers, not problem-dodgers. We form effective and respectful partnerships and demonstrate responsiveness and flexibility. As leaders in our field, we are committed to continuous learning and improvement. We challenge ourselves and our suppliers to ask questions, seek solutions and embrace new ideas.

  • Culture
  • Strategic Vision
  • “Why not?”

Performance

We cannot afford to develop solutions that cause us to be profitable at the expense of quality, nor can we afford to have quality at the expense of profit. Quality is a description we earn and maintain every day by attending carefully to the small tasks.

  • Pricing/Contracts
  • Audits and QBRs
  • Reporting Capabilities

Programs

We provide quality care/service and support world-class performance, while meeting and exceeding industry and global standards. We consider each other’s contributions, time, and feelings by acknowledging each other and saying “Thank you.”

  • Industry Standards
  • Awards and Recognition
  • Supplier Showcase

Contact Us

To learn more about Bright Horizons’ opportunities for Suppliers, please contact:

Procurement Department
200 Talcott Avenue
Watertown, MA 02472

Email Us

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