The healthcare industry is in a constant state of flux, with an unrelenting demand for skilled professionals. Orlando Health, like many of its peers, has combated talent shortages and high turnover.

Faced with the duality of these challenges, the organization has embarked on a transformative education journey, standing out as a leader with innovative approaches and a strong commitment to its workforce.

By partnering with EdAssist, Orlando Health has developed a comprehensive employee education program that not only addresses these pressing issues, but also fosters a culture of continuous learning and professional growth.

Navigating the Talent Crisis in Healthcare

With the healthcare sector facing persistent challenges in staffing, Orlando Health has taken a proactive approach to address these issues. 

While some competitors have resorted to short-term fixes like sign-on bonuses, Orlando Health recognized the need for a more enduring answer. “To address turnover more sustainably, organizations like ours are looking towards long-term solutions such as employee education benefits,” says Wendy Reynolds, Senior Director of Benefits at Orlando Health.

The healthcare network’s forward-thinking strategy focuses on enhancing education benefits to retain employees and attract talent in a competitive local market.

By effectively packaging these benefits and ensuring team members are well-informed about available programs, the organization aims to proactively combat turnover. These education benefits are inclusive, catering to both clinical and nonclinical staff, acknowledging the vital role each plays in the healthcare ecosystem.

Expanding their Student Loan Repayment Program

A pivotal move by Orlando Health was the expansion of its student loan repayment program this year. Previously limited in scope, the program’s expansion has made it accessible to all team members, including physicians.

Regarding the financial considerations of this decision, Reynolds explains that “While the policy expansion will increase the budget, the return for us will be tenfold in terms of retention, engagement, and overall satisfaction with our benefits package.”

The investment has already started to yield impressive results, as Orlando Health has seen a 7% increase in employee retention among student loan program participants.

No-Cost Preferred Education Program

Orlando Health’s preferred education program, which allows employees to attend four institutions at no out-of-pocket cost, has been a game-changer.

“By removing the financial barrier, team members can pursue education without worrying about upfront costs. This encouragement has led to career growth within our organization,” Reynolds notes. This approach has yielded a positive impact on retention metrics, underscoring the program’s success.

With the expansion of Orlando Hospital system into additional geographies, Orlando Health continues to add new partners into this no-cost model.

Empowering Choice in Education

Recognizing that not all employees wish to attend the preferred institutions, Orlando Health also offers a tuition reimbursement program for accredited academic institutions. Full-time employees receive $5,000 annually, while part-time employees receive $2,500.

This program stands out for its flexibility, allowing employees to pursue any degree program, not just those related to their current roles.

“We leave it wide open with the hope that our team members do want to stay and grow with us. Typically, they pick a program that fits in with our industry, but if they don’t, at least we’re helping them attain their goals,” Reynolds shares.

By offering such a flexible and inclusive program, Orlando Health demonstrates its commitment to the holistic development of its workforce, ensuring that employees feel empowered to follow their passions and achieve their career goals, whether within the healthcare industry or beyond.

This approach not only enhances job satisfaction and loyalty but also positions Orlando Health as an employer of choice in a competitive job market.

Promoting Equity with ESL and High School Programs

Orlando Health has taken significant steps to promote equity by offering English as a Second Language (ESL) and high school programs. These initiatives are particularly impactful for frontline team members who may not have completed their high school education or need assistance with English communication skills.

“Being that it’s an online program, they can take it at their leisure, whenever they’re available, regardless of when their shift is with Orlando Health,” Reynolds explains. The high school program is online, allowing employees to complete it at their own pace, while the ESL program, provided through EdAssist’s Engen, which can be completed in six months as opposed to a typical 12-month program. These programs enhance employees’ skills and communication, benefiting both their personal and professional lives.

Guiding Employees with Coaching

To support employees on their career and education journeys, Orlando Health provides coaching through EdAssist.

“The fact that EdAssist offers a coach for all our programs really helps employees iron out their personal and career goals and allow them to determine how education is going to enhance that,” Reynolds highlights.

Addressing Workforce Shortages with Targeted Training

Orlando Health has implemented comprehensive training programs for positions with significant shortages, such as surgical technicians and medical assistants. By adopting a “grow your own” approach, the organization addresses local shortages and ensures a steady pipeline of skilled professionals.

This proactive approach to career development and talent management is crucial in today’s competitive healthcare environment.

Comprehensive Support for Employee Well-being

Orlando Health’s comprehensive education and care benefits empower employees to bring their best selves to work. By offering career and education guidance, financial assistance, and family care support, the organization ensures that employees are well-prepared and focused, enabling them to provide the highest quality healthcare.

Conclusion

Orlando Health’s partnership with EdAssist has revolutionized the organization’s approach to employee education and retention. By offering a wide range of education benefits, from student loan repayment to ESL and high school programs, the organization addresses the diverse needs of its workforce. The inclusion of coaching and career pathways further supports employees in their professional growth.

This comprehensive strategy not only enhances employee satisfaction and retention, but also ensures that Orlando Health remains a leader in providing high-quality healthcare.

Creating full employee development programs can be challenging, but working with an education assistance service provider, like EdAssist, can help.