Working Learner Index Industry Findings: Retail

retail worker smiling while helping customer

While every industry has been disrupted by advances in online technology, it’s no exaggeration to say that retail has been turned upside-down, throwing the industry’s talent needs into chaos. Retailers rely on an army of frontline employees as their public face, and the best candidates are hungry for education. 

Based on insights from 30,000 respondents, the Working Learner Index reveals important ways that retailers can drive more value from their education benefit programs. It concludes that the right combination of education benefits can help retail employees achieve their education goals, in turn addressing the organization’s challenges as well.