During the registration process you will be asked to provide the information listed below to ensure a safe and comfortable visit for your child, and to meet state and local child care licensing requirements.
- Child name and date of birth
- Name and contact information of your child’s parent(s)/guardian(s)
- Employer name, job and work contact information for the parent(s)/guardian(s) whose employer(s) participates with Bright Horizons
- Description of child allergies or other food restrictions, diagnosed special needs and/or medical conditions and any activities from which your child is restricted
- Documentation of any custody agreements involving your child, if applicable
- The name and contact information for at least one person other than the parent(s)/guardian(s) who can pick your child up from the center in the event of an emergency if the parent(s)/guardian(s) cannot be reached
- The name and contact information for at least one person other than the parent(s)/guardian(s) who can make medical decisions for the child in the event of an emergency when the parent(s)/guardian(s) cannot be reached
- Name, address and telephone number of your child’s doctor
- Name, membership number and member services phone number of your child’s health insurance provider
- Name, address and telephone number of your child’s dentist
- Name membership number and member services phone number of your child’s dental insurance provider
- State or local medical and immunization forms completed by your child’s doctor. (These forms may need to be updated regularly based on state licensing requirements)
- Photos of your child, your child’s parent(s)/guardian(s) and anyone authorized to pick your child up (Photos can be submitted via email or mail)
- A signed copy of your child’s registration file to ensure that all information is correct etc.
- Forms and information required by your center’s state and/or local child care licensing authorities
Online Registration
All parents who are registering for the first time can begin their registration online using their employer’s username and password. If you have already started your registration and would like to have an online account set-up or if you need assistance with your online account please call 866-273-2773.
Creating a New Registration and Online Account
Step 1 – Create a Personal Account for Future Use
After you have selected Register Online and then Create New Account you must enter your employer’s username and password. The system will then prompt you to create a personal online account that can be used to access your family’s information in the future. Your username will be your email address.
Your password must be from 6 to 10 characters in length, not equal to your email address, and include three of the four required elements listed below:
- English upper case characters (A-Z)
- English lower case characters (a-z)
- Base 10 digits (0-9)
- Non-alphanumeric characters (For example, !,$#,%)
Step 2 – Complete Participating Parent/Guardian Information
Once you have set up your personal account for future use the system will prompt you to complete information about the participating parent/guardian (the parent or guardian whose employer participates with Bright Horizons Back-Up Care Programs). Be certain to complete all fields marked with a red * (required to save) and all field labels in blue text (required for complete registration).
Step 3 – Complete Child Information and Download Forms
Once you have entered participating parent/guardian information the system will prompt you to enter information about the first child you would like to register. Be certain to complete all fields marked with a red * (required to save) and all field labels in blue text (required for complete registration). Please take a moment to download state and local licensing forms, including, where applicable, medical and immunization forms to be completed by your child’s doctor. After entering information about the first child in your family you can enter information about additional children by selecting “Register New Child”.
Congratulations you have now completed your pre-registration online. You will receive a copy of the information you provided online from the center via email. To complete your child’s registration you will need to return signed copies of this information to the center, along with any other forms required by state and local licensing authorities.
Updating/Completing Registration Materials Online
After logging into your online account by selecting “Log-in to Existing Account” and entering your username and password:
To access your family’s registration information
- Select Registration Information and Materials
To update or add participating parent/guardian* information
- To enter or change participating parent/guardian information select “Edit” beside the Parent/Guardian at the top of the page. To change information on the participating parent/guardian screens, select “Edit” at the bottom of the page.
To update or add child information
- To enter or change information about a child select “Edit” beside that child’s name
To begin a registration for an additional child in your family
- If you need to register and additional child, select “Register New Child”
To check what registration information is missing or out-of-date
- You must provide all required registration information before your child(ren) is considered fully registered and able to use the center. Information required to register is displayed in blue throughout the system. You can obtain a summary of missing information by selecting “Missing Info and Forms” for each child.
Once you have pre-registered your child you can request reservations for back-up care. Your reservation may not be confirmed until complete registration information has been received by the center staff.
Phone Registration
Parents may choose to register their child by phone by calling 866-273-2773. It takes about 10-15 minutes to begin your registration by phone. During the call, a Parent Service Associate will collect all information that can be taken over the phone and provide you with the steps needed to complete the registration, along with remaining forms and materials.
Once you have pre-registered your child you can request reservations for back-up care. Your reservation may not be confirmed until complete registration information has been received by the center staff.
Registration By Mail or Fax
Complete registration forms and materials can be obtained by downloading the forms from the Bright Horizons Back-up Care website.
Click here to download registration forms. You may also obtain registration forms or by contacting the center where you would like to register by phone, mail, or email or by calling 866-273-2773. You must complete the registration packet, sign where applicable and return to the center by fax or mail to complete your registration.
* A participating parent/guardian is a parent or guardian who has access to Bright Horizons Back-Up Solutions through his/her employer. A non-participating parent/guardian is a parent or guardian who does not have access to Bright Horizons Back-Up Solutions through his/her employer.