Privacy
Bright Horizons is committed to maintaining the confidentiality,
integrity and security of your personal information. We take this
responsibility very seriously and are proud of our privacy practices.
We hope that you will review our full privacy policy which covers
Bright Horizons’ practices for collecting and processing information on
its customers, visitors and job applicants.
Who controls personal information collected by Bright Horizons? Bright
Horizons and its related affiliates is the data controller for the
information collected about you. Our world headquarters is located at
200 Talcott Avenue South, Watertown, Massachusetts, 02472, USA.
Why does Bright Horizons collect personal information? Bright
Horizons takes great care to protect your personal information. We
limit the information we collect to what is necessary to provide you
with high quality services and respond to your specific requests. There
are several reasons that we need to collect personal information:
- Respond adequately to your requests for services or information;
- Provide a safe, healthy and successful environment for your dependants in our care;
- Administer medical care when necessary;
- Comply with government regulations and standards;
- Aide in the administration of services; and
- Allow employers providing this benefit to you the ability to assess
utilization and quality of services and to process co-payments for the
services.
- Consider your application for employment.
What constitutes consent? Providing your personal information,
constitutes your consent to the collection, use and disclosure of such
personal information by Bright Horizons for the purpose outlined above
or explained to you at the time information is collected. We only
collect information by lawful means and do not collect any information
in a manner that is unreasonably intrusive. If you choose to withhold
personal information, you may not be able to avail yourself to certain
programs we offer.
What personally identifiable information does Bright Horizons collect
The type of business relationship you have with Bright Horizons will
determine the specific information we will need to collect from you.
If you are a customer we will collect:
- Registration information that you provide voluntarily when
enrolling your dependent in a child or elder care program via
telephone, online, or in person. Registration information may include
your personalized registration user name and password; contact and
payment information; your dependent’s name, date of birth, gender,
allergies, food restrictions, special needs, doctor’s name; and other
information necessary to provide high quality care.
- Utilization information, such as dates and reasons for care.
- Care records created during the course of providing care to your
dependents. Care records may include caretaker notes on activities and
behaviors, pictures or other documentation records.
If you are a visitor we will collect:
- Contact information that you provide voluntarily when requesting
publications or other information via telephone, online or in person.
Contact information may include your name, telephone, number, facsimile
number, email address and mailing address.
If you are a job applicant we will collect:
- Information that you provide voluntarily when applying for a job
via telephone, online or in person. Information may include your name,
mailing address, email address, telephone number, facsimile number,
employment history, education, references, affiliations and other
resume information.
Where does Bright Horizons store personally identifiable information?
- Electronic Information: The electronic personal information we
collect about you will be stored and processed on electronic
information systems operated by Bright Horizons located in the United
States.
- Hardcopy Information: The hardcopy personal information we may
collect about you remains in the United States unless you request that
Bright Horizons provides you with services outside of the United
States.
Who does Bright Horizons share personally identifiable information with?
Bright Horizons considers your personal information confidential and
does not sell it to others. However, there are limited circumstances
that require Bright Horizons to share it with others.
Your Employer (if Applicable): Bright Horizons services are often
made available to you as a benefit through employer sponsored programs.
In order to meet our contractual obligations to our corporate clients,
Bright Horizons will provide information about the utilization of these
services by you to your employer.
Agents and Service Providers: We sometimes employ or contract with
other companies and individuals to perform functions on our behalf,
such as supporting our systems infrastructure, providing recruiting
services, and supporting our call centers. These parties are under a
legal obligation to use your personal information as solely provided in
the contractual services to Bright Horizons.
Business Transfers: As we continue to develop our business, we might
sell or buy assets. If any Bright Horizons business unit is sold or
substantially all of Bright Horizons is acquired, personal information
relevant to the operation sold could be one of the transferred assets.
Legal Requirements: We may share personally identifiable information
with law enforcement or other entities as required by law or as we
reasonably determine to be necessary to protect our rights or the
rights of others, to prevent harm to persons or property, to fight
fraud, or to enforce our web site terms of use.
How can individuals access or update their personally
identifiable information? To exercise your rights to access and make
appropriate changes or deletions to personally identifiable information
we have gathered about you:
If you have established an online user account with Bright Horizons,
you may log onto your account to access and update your information.
You may contact directly the entity (i.e. the Center where your child
is enrolled) that stores or process your personally identifiable
information to access and update it. Bright Horizons may require you to
make your access and update requests in writing and to verify your
identity. You may contact us at the address/telephone number/email
address provided below.
How does Bright Horizons protect your personal information? Bright
Horizons places a high priority on the security of your information and
have implemented numerous measures to secure it. We utilize appropriate
technical, administrative and physical safeguards to protect against
loss, unauthorized access, destruction, misuse, modification and
improper disclosure. Bright Horizons securely stores the information
you enter on its websites, including registration and payment
information and your account password. However, no computer system or
information can ever be fully protected against every possible hazard.
As a result we cannot guarantee the security and privacy of the
information you provide to us.
You also play a valuable part in security. Your password to access your
registration information should never be shared with anyone and should
be changed frequently. After you have finished using our site, you
should log out and exit your browser to prevent unauthorized users from
returning to your online Bright Horizons account. If you believe that
someone has improperly used or provided information about you that you
did not authorize, please contact us immediately in one of ways
provided below.
How can individuals contact Bright Horizons? If you have any
questions, comments, or concerns about this privacy policy or how we
are handling your personal information, please contact us as follows:
Telephone: (617) 673-8000
Mail: 200 Talcott Avenue South, Watertown, Massachusetts, 02472
Email: DataPrivacy@brighthorizons.com
Will this Privacy Policy change? This privacy policy is subject
to change and Bright Horizons will post revisions on this site. Please
check back periodically, and especially before you provide any
personally identifiable information. This Privacy Policy was last
updated on March 11, 2008.
What are the Terms and Conditions to use Bright Horizons’ Websites?
Use by Children:Bright Horizons websites are intended for
adults. Please do not use any of our websites if you are not yet 18
years old or lack the legal authority to form legally binding
contracts. Bright Horizons does not solicit or knowingly collect any
information from visitors under 18 years of age.
Consent: By accessing or using any of Bright Horizons websites,
you acknowledge that you have read, understood, and accepted the
practices described in this privacy policy. Please read this privacy
policy carefully and be aware that we may change it at any time. As a
result, we recommend that you check back regularly to this page to be
apprised of any updates of changes.
Active Information Collection: Like many websites, this site
actively collects information from its visitors both by asking you
specific questions and by permitting you to communicate directly with
us via e-mail, feedback forms, and/or chat rooms. Some of the
information that you submit may be personally identifiable information
(that is, information that can be uniquely identified with you, such as
your full name, address, e-mail address, phone number, and so on). Some
areas of this site may require you to submit information in order for
you to benefit from the specified features (such as newsletter
subscriptions, tips/pointers, order processing) or to participate in a
particular activity (such as sweepstakes or other promotions). You will
be informed at each information collection point what information is
required and what information is optional.
Passive Information Collection: As you navigate through a website,
certain information can be passively collected (that is, gathered
without you actively providing the information) using various
technologies and means, such as Internet Protocol addresses, cookies,
Internet tags, and navigational data collection.
This site may use Internet Protocol (IP) addresses. An IP Address is a
number assigned to your computer by your Internet service provider so
you can access the Internet and is generally considered to be
non-personally identifiable information, because in most cases an IP
address is dynamic (changing each time you connect to the Internet),
rather than static (unique to a particular user's computer). We use
your IP address to diagnose problems with our server, report aggregate
information, determine the fastest route for your computer to use in
connecting to our site, and administer and improve the site.
A "cookie" is a bit of information that a website sends to your
web browser that helps the site remember information about you and your
preferences. "Session" cookies are temporary bits of information that
are erased once you exit your Web browser window or otherwise turn your
computer off. Session cookies are used to improve navigation on
websites and to collect aggregate statistical information. This site
uses session cookies. "Persistent" cookies are more permanent bits of
information that are placed on the hard drive of your computer and stay
there unless you delete the cookie. Persistent cookies store
information on your computer for a number of purposes, such as
retrieving certain information you have previously provided (e.g.,
passwords), helping to determine what areas of the Web site visitors
find most valuable, and customizing the Web site based on your
preferences. This site uses persistent cookies. "Internet tags" (also
known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1
GIFs) are smaller than cookies and tell the website server information
such as the IP address and browser type related to the visitor's
computer. This site uses Internet tags. Tags have been placed both on
online advertisements that bring people to the site and on different
pages of the site. These tags indicate how many times a page is opened
and which information is consulted. We do not collect or seek
personally identifiable information through these tags.
"Navigational data" ("log files," "server logs," and "clickstream"
data) are used for system management, to improve the content of the
site, market research purposes, and to communicate information to
visitors. This site uses navigational data.
Links to Other Sites: This site may contain links or references to
other websites. Please be aware that we do not control other websites
and that and this privacy policy does not apply to those websites. We
encourage you to read the privacy policy of every website you visit.
Other Terms: Your use of this site is subject to our
Legal Notice.
Updated March 11, 2008