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Culture & Diversity Commitment
Bright Horizons is comprised of thousands of talented individuals who bring their creativity, skills, and passion to work each day. Each of us plays a critical role in ensuring that we provide the very best care for families and their loved ones while caring for each other. This spirit of caring is shared by each member of the Bright Horizons community — from our senior office staff to the associate teacher in the classroom. Although we have very different roles, we all contribute to make our culture unique. Our inclusive culture encourages and celebrates involvement from all members of our organization.
Our Mission
Our mission guides us as we strive for nothing less than the highest-quality care, education, and work/life solutions, exemplary external and internal customer service, and an extraordinary work environment that we wholeheartedly embrace. In our employee survey, our leaders’ commitment to the mission ranked as one of the highest scores for directors, divisional vice presidents, and regional managers, as well as employees who work in the home office. We are affirmed and excited to know that they are seen as ambassadors of our mission and values.
Our HEART and Soul
At Bright Horizons, we operate with HEART, a set of guiding principles that tangibly capture this focus on relationships and the philosophical approach to the work we do. While our mission statement expresses “why” we strive to be our best, our HEART Principles (Honesty, Excellence, Accountability, Respect, Teamwork) go beyond to identify “how” each member of Bright Horizons contributes to the whole.
Our HEART Principles state our people practices — what we strive to be at our best. They identify “how” each member of Bright Horizons contributes to the whole, giving each employee a clear road map for the way that we aspire to treat one another. Each pledge entrusts each of us the responsibility for living the Bright Horizons mission, guides us in making our decisions each day, how we care for, nurture, and educate children, how we partner with parents and clients, how we treat each other, and our commitment to honoring ourselves and those we serve to the best of our ability.
Commitment to Diversity
The Bright Horizons community is a vibrant tapestry made of children, families, and employees who represent many different cultures, backgrounds, and experiences. We strive to create a culture that values and includes every individual and celebrates unique differences. We commit to:
- Act deliberately to embrace diversity at all levels of the organization and encourage inclusion and respect by providing continuing diversity education and ongoing support to our employees.
- Celebrate and value all people by expanding our understanding of diversity to include all races, cultures, religions, abilities, sexual orientations, ages, family structures, genders, ethnicities, economic statuses and appearances.
- Help our clients around the world who have increasingly diverse workforces achieve their business objectives and have our centers represent and honor the diversity of the children and families whom we serve.
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